Customer Experience
- Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
- Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
- Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership + Team Management
- Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
- Supports the training of the associate team, including new hire onboarding
Visual + Business Operations
- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
- Provides insights related to the customer and employee experience and communicates feedback to Store Manager
- Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
