Terrain Design Services In-Home Lead

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

The Design Services In-Home Artisan Lead partners closely with the Design Manager to create container and garden design projects in-store, off-site, and in private residential settings. Serving as a lead artisan, this role provides day to day guidance, support, and technical expertise to the Design Services Artisan team while modeling Terrain’s design standards and customer expertise. The Design Services Lead upholds four promises: to welcome, to inspire, to inform and to appreciate our customer.

Customer Experience  

• Actively participates in upholding the retail service environment by delivering thoughtful, personalized service that exceeds customer expectations and builds authentic, lasting relationships; creates memorable experiences by championing Terrain standards in store and off site 
• Understands Terrain concepts and partners with clients to create a cohesive environment through compelling containers installations and garden design projects
• Exhibits an understanding of and interest in home and garden trends in art, style, color, and design; translates trends and customer needs into brand appropriate designs

Teamwork + Communication

• Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding plant design projects
• Builds and maintains productive partnerships with members of the store and design team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
• Operates as an expert and resource for Design Service Artisans when projects or workload require problem-solving or reprioritization
• Communicates daily with the Design Manager on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquiries

Visual + Business Operations

• Understands impact of seasonally driven business. Prioritizes projects and monitors progress with timelines while staying within client budget
• Understands and applies design principles to execute projects with high level of craft; maintains cleanliness and organization of back of house display areas
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Experience in horticulture and floral design
• Art and design background
• Ability to lift in excess of 50lbs.
• Must be willing and able to work outside in all weather conditions
• Ability to work flexible hours to meet the needs of the retail design business and off-site design projects

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.