Customer Experience
- Partners with store leadership in managing product flow and visual execution while empowering the team to prioritize the customer
- Takes a forward-thinking approach to the customer experience, in-store marketing, merchandising, and display
- Fosters a creative community to drive sales and create a compelling
store environment
Leadership + Team Management
- Builds productive relationships with members of the store team and brand partners contributing to a culture of strong communication and teamwork; actively participates in managing the store environment and customer
experience by facilitating an energized pace, positivity of the team, and management of daily zones - Communicates visual direction and collaborates with team to set priorities
- Develops experts to strengthen merchandising and display skills to support visual process and execution
- Supports the Store Manager in identifying and onboarding external talent; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to teach standards of product flow and merchandising; develops teams’ product knowledge to appeal to the local customer
Visual + Business Operations
- Manages the visual direction from planning through execution to meet Company expectations, budgets, and timeline while strategizing according to individual store characteristics
- Assesses store business using Company reporting tools to identify merchandising and display opportunities
- Collaborates with team to strategize effective shipment process utilizing reporting and business analysis to maximize selling; creates strategies for replenishment and recovery of sell-through and markdowns
- Contributes to a customer-first philosophy flexing schedule to the needs of the business and supporting operations, plant care and zone coverage as needed
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication +Relationships
- Provides global product and visual feedback to Store Manager and Field leadership; submits store environment photos to highlight merchandising and display updates
- Checks in with leadership to maintain communication and ensure completion of store directives and projects
- Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning
- Contributes to positive team morale through brand and store initiatives, such as employee recognition and team building activities
