Terrain Design Manager

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Terrain is growing and opening a new location in Wayland, MA! We are looking for a Design Manager to join this team. Interested? Apply now!

The Design Manager leads our Design Services team that creates floral and container design projects in-store, off-site, and in private residential settings. They also design and execute projects for events. The Design Manager is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design Services program. 

To be considered for this role, you must attach a portfolio or examples of your floral/plant design work.

Customer Experience 

• Leads a team of Artisans to uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Builds genuine, long-lasting relationships through personalized attention and guiding on customer choices to reflect their unique personal style
• Understands terrain retail concepts and partners with design leadership to create a cohesive environment through compelling plant installations and displays
• Exhibits an understanding of and interest in home and garden trends in art, style, color, design, and architecture; translates trends and customer needs into brand appropriate designs

Leadership + Team Management

• Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding plant design projects
• Builds and maintains productive partnerships with members of the store team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
• Communicates daily with the Design team on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquires

Visual + Business Operations

• Works with customers using creative event and residential proposals, to achieve both maximum revenue/profit potential while exceeding customer expectations
• Conceptualizes and executes high end event design and residential projects incorporating innovative use of colors, floral and textural materials and vessels, while meeting established criteria for Terrain aesthetic and cost of goods
• Leads and participates in the execution and setup of installations and events; Understands and applies design principles to execute projects with high level of craft
• Maintains cleanliness and organization of back of house studio areas
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Terrain brand fan
• Experience in customer service
• Experience in horticultural and floral design with small and large scale projects
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background

• Must have valid driver license

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores