Urban Outfitters Senior Regional Director

This position is located at 5000 S Broad Street, Philadelphia, Pennsylvania, 19112 United States

The Senior Regional Director will lead and inspire by taking a forward-thinking approach to the customer experience, in-store creative marketing, merchandising, activations, and leadership to drive sales and customer engagement. The goal is to deliver a unique, community-driven and entrepreneurial store experience by building on the 50-plus year tradition of Urban Outfitters as the top-of-mind destination for creative, like-minded customers and employees. 

BRAND EXPERIENCE

  

• Customer Engagement: ensures teams deliver exceptional customer experiences that are efficient, engaging, and personalized; creates a compelling atmosphere for our customer through the use of merchandising and display 

• Retail Experience: challenges and inspires district and store teams to elevate every aspect of the brick and mortar experience as brand and Omni channel capabilities expand; solicits ideas from field employees and customers, and translates good ideas into actionable concepts that can be shared 

• Digital Experience: leverages localized digital marketing efforts to engage our customer in new ways; drives brick and mortar brand awareness through Local Social Media accounts, shoppable store pages and assortments, in-store pickup, and digital-first merchandising opportunities that reflect the evolution of the retail environment 

• Community & Culture: innovates the stores’ execution of regional and special in-store events to drive brand awareness, community culture, and customer engagement with our retail spaces and products 

 

LEADERSHIP + TEAM MANAGEMENT

 

• Recruit, Hire & Promote: creates hierarchy and organization that harmonizes individual talents to build a strong internal bench and maintain a network of great candidates; ensures that the overall regional manpower plan reflects high standards 

• Develop & Train: develops personalized training plans using creative strategies to that build skills and expertise; creates empathy in leadership for all to thrive and advance through timely and specific feedback while fostering a culture of problem solvers and people that take action 

• Inspire & Motivate: inspires teams through empowerment, creativity, empathy, and shared fate; tailors motivation to the individual and leverages the strengths of the regional team 

• Leadership: shapes a new generation of creators, leaders, owners, problem solvers, innovators, and meaning makers that inspire all within the brand, the industry, and our customer 

 

VISUAL + BUSINESS OPERATIONS 

 

• Analyze Business: utilizes and balances time with District Brand Leaders effectively to evaluate people, customer experience, operations, and visuals 

• Achieve Results: drives regional sales plans through successful leadership and outstanding execution of operational and visual strategies in all stores 

• Inspire Independent Thinking: integrates observations from store visits and store results in guiding teams to make strategic business decisions 

• Change & Innovation: takes a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and supports leadership teams to drive sales and engage our customer 

• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the stores 

 

COMMUNICATION + RELATIONSHIPS 

 

• Communication & Collaboration: encourages information sharing in order to facilitate problem-solving and make subjective decisions with objective information; collaborates with business partners to create a results-driven regional strategy that is aligned with Home Office goals  

• Leadership & Feedback: inverts the hierarchal pyramid by keeping a two-way dialogue open at all times; inspires independent thought, action, and brand ownership to drive sales   

• Digital Communication: works with new systems of communication to share ideas and information from a distance and communicates with multiple stores and teams at once; utilizes this to build community within the team and create an empathetic shared experience between Home Office and the field 

• Knowledge & Information Dissemination: encourages innovation through dissemination of knowledge, a culture of peers teaching peers, and enabling easy access to information 

• 10+ years multi-store experience 
• Strong people management and leadership skills 
• Excellent relationship building and communication skills 
• Exceptional time management and decision-making skills 
• Ability to thrive in a fast-paced, rapidly evolving environment 
• Strong merchant skills and a history of delivering financial results 
• Proven record of hiring and developing great talent 
• Experienced in coaching, counseling & conflict resolution 

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.