Terrain Design Manager

This position is located at 900 Washington Ave, Brooklyn, New York, 11225 United States

The Design Manager leads our Design Services team that creates floral and container design projects in-store, off-site, and in private residential settings. They also design and execute projects for events. The Design Manager is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design Services program. 

Customer Experience 

• Leads a team of Artisans to uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Builds genuine, long-lasting relationships through personalized attention and guiding on customer choices to reflect their unique personal style
• Understands terrain retail concepts and partners with design leadership to create a cohesive environment through compelling plant installations and displays
• Exhibits an understanding of and interest in home and garden trends in art, style, color, design, and architecture; translates trends and customer needs into brand appropriate designs
• Contributes to the planning and execution of events that are reflective of the interests of the local customer and surrounding community

Leadership + Team Management

• Builds productive relationships with members of the store team and corporate partners contributing to a culture of strong communication and teamwork 

• Partners with the Store Manager in identifying and onboarding external talent; invests in internal employee engagement to retain a diverse team and fuel internal growth 

• Sets clear objectives and expectations by coaching team members on analysis of business related to visual presentation to achieve department sales goals 

• Utilizes brand resources to teach standards of product flow and merchandising; develops teams’ product knowledge to appeal to the local customer 

   

  • Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding plant design projects
  • Builds and maintains productive partnerships with members of the store team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
  • Communicates daily with the Design team on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquires 

Visual + Business Operations

• Collaborates with the store leadership team to plan a strategic approach to the week protecting time for product flow processes, merchandising, display needs, and plant care; creates strategies for new product placement and recovery of sell-through and markdowns 

• Manages the seasonal visual direction from planning through execution to meet Company expectations, budgets, and timeline while strategizing according to individual store characteristics 

• Analyzes store business using company reporting tools to identify merchant opportunities to drive sales; motivates store leadership to make strategic, creative, and business-impacting decisions  

• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store 

   

  • Works with customers using creative event and residential proposals, to achieve both maximum revenue/profit potential while exceeding customer expectations 

  • Conceptualizes and executes high end event design and residential projects incorporating innovative use of colors, floral and textural materials and vessels, while meeting established criteria for Terrain aesthetic and cost of goods 

  • Leads and participates in the execution and setup of installations and events; Understands and applies design principles to execute projects with high level of craft 

  • Maintains cleanliness and organization of back of house studio areas 

  • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store 

Communication + Relationships

• Leads with an inclusive and people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported 

• Consistently checks in with leadership to maintain communication and ensure completion of store directives and projects; stays current and responds to all communication in a timely manner while ensuring important company information reaches all levels of the team 

• Provides store and product insights related to the customer experience and communicates to brand leadership and Home Office partners; participates within company forums through sharing store specific scenarios and ideas  

• Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning 

• Terrain brand fan
• 3+ years store visual merchandising and leadership experience  

• Strong merchant skills and a history of delivering financial results 

• Experience with floor planning  

• Proven record of developing great talent 

• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays  

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

USD $72,000.00 - USD $77,000.00 /Yr.

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.