Customer Experience
- Partners with store leadership in managing product flow and visual execution while empowering the team to prioritize the customer
- Takes a forward-thinking approach to the customer experience, in-store marketing, merchandising, and fostering a creative community to drive sales and create a compelling store environment
- Mentors the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations
Leadership + Team Management
- Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
- Sets clear objectives and expectations by coaching team members on analysis of business related to visual presentation to achieve department sales goals
- Supports the Store Brand Leader in identifying and onboarding external talent; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to teach standards of product flow and merchandising; develops teams’ product knowledge to appeal to the local customer
Visual + Business Operations
- Manages the visual direction from planning through execution to meet Company expectations, budgets, and timeline while strategizing according to individual store characteristics
- Assesses store business using Company reporting tools to identify merchant opportunities within product placement, outfitting, and stock levels
- Plans and owns an effective shipment process utilizing reporting and business analysis to maximize new product placement on the floor and in back of house; creates strategies for replenishment and recovery of sell-through and markdowns
- Contributes to a customer-first philosophy flexing schedule to the needs of the business and supporting operations and zone coverage as needed
Communication + Relationships
- Provides global product and visual feedback to Store Manager and District Manager; submits store environment photos to highlight merchandising and display updates
- Checks in with leadership to maintain communication and ensure completion of store directives and projects
- Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning
- Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
