Terrain Receiving & Fulfillment Associate

This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States

A Receiving & Fulfillment Associate supports the operations of the brand with an emphasis on plant receiving and distribution processes, product order fulfillment, and nursery maintenance tasks to uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

Customer Experience

• Contributes to the brand experience by being positive, respectful, and helpful to others
• Supports the omni customer with fulfilling all online plant orders 
• Prioritizes timely and accurate execution of plant receiving and distribution
• Assists with basic plant care tasks and maintaining outdoor areas and systems in all seasons

Teamwork + Communication

• Facilitates the sharing of relevant information regarding shipment receiving, order fulfillment, and back of house organization; actively participates in assigned projects
• Takes initiative and works productively with the consolidation team to achieve common, collaborative goals; remains flexible as priorities change due to business needs
• Communicates daily with the leadership team on flow of shipment, plant quality, shipping damages, sku issues, and shipment count discrepancies; assists with claims documentation and communication as needed
• Partners with the leadership team to maintain stock organizational while keeping all receiving, shipping, stock, supply, and production areas clean

Visual + Business Operations

• Collaborates with key partners to receive all shipment deliveries and process according to visual standards; maintains a record for all receiving paperwork for store’s inventory integrity
• Assists with pulling buyer requested product for shipment to other locations and processes required transfer paperwork with accuracy; works with the consolidation transportation & shipping team to fulfill distribution requests
• Adheres to terrain’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the brand

• Builds relationships naturally, embraces individuality, and diversity
• Ability to thrive in a fast-paced, rapidly evolving environment
• Highly productive when working independently or with a team
• Basic knowledge of horticulture
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to lift in excess of 50lbs and push 100lbs on a daily basis
• Willing and able to work in greenhouses and outdoors in all weather conditions
• Responsible for operating machinery and other equipment safely (i.e. forklift, skid steer, pallet jack, box cutter, carts)

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.