Terrain Design Supervisor

This position is located at 2100 Lower State Rd, Doylestown, Pennsylvania, 18901 United States

A Terrain Design Supervisor is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design by Terrain program. They along with a team of Artisans uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer. 

Customer Experience

• Exceeds customer expectations by building genuine, long lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Shares product knowledge, new arrivals, and current trends to inspire the customer; guides customer choices to reflect their unique personal style
• Plans and hosts workshops and special events in their area of expertise shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

Teamwork + Communication

• Exhibits strong communication while actively participating in daily meetings and projects; shares passion for plant, horticulture, and floral design & garden style
• Takes initiative and works productively with the team to achieve common, collaborative design goals
• Demonstrates adaptability by redirecting display priorities as needed to work through problem-solving scenarios

Visual + Business Operations

• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.